Frequently Asked Questions
How long do orders take?
Most orders are made in 2 business days. Shipping time will add a few more business days, depending on your chosen shipping method.
How long does shipping take?
Average shipping time is 2 to 5 business days, depending on your location and your chosen shipping method.There are various shipping methods available at checkout.
Do you create a proof before making my order?
Yes. Once we know your needs, we create a PDF proof for approval prior to making your order. You must approve the PDF before we get to work.
What if I don't have artwork?
We have a number of ready-to-go designs for both monograms and weddings. Choose any or these designs and simply tell us the letters you would like engraved.
How long have you been in business?
We have been proudly making wax seals in Canada for over 10 years!
What is your refund policy?
Wax seal stamps and Peel & Stick wax seals are custom order, hand-made products. Thus, we are not able to accept returns or issue refunds. However, if we make a mistake, we will immediately make it right. Example, you receive the wrong order - we will correct it right away.
Have More Questions?
If you are unsure how to order or have more questions, simply message us. We can answer your questions, create proofs, and even email an invoice for payment.