Frequently Asked Questions
How long do orders take?
Most orders are made in only 2 business days. Shipping time will add a few more business days, depending on your chosen shipping method and where you are located.
How long does shipping take?
Average shipping time is 2 to 4 business days, depending on your location and your chosen shipping method. There are various shipping methods available at checkout. All orders ship with a tracking number, so you can monitor your package.
Do you create a proof before making my order?
Yes. Once we know your needs, we create a PDF proof for approval prior to making your order. You must approve the PDF before we get to work.
What if I don’t have artwork?
We have a number of ready-to-go designs for both monograms and weddings. Choose any of these designs and simply tell us the letters you would like engraved. Click here to see our ready-made wedding and monogram designs. We can also design artwork for you at no additional cost.
How do I use my own artwork?
Please email your artwork prior to ordering. We must ensure that we are able to legibly engrave your design. Simple designs, like those in our product pictures, work best.
Artwork format: black and white clip art works best: JPEG, PNG, PdF, etc. is fine.
Here is an example:
You can email your artwork to us: premiumwaxseals@gmail.com
Simply ask us to check your artwork for engraving. We respond within 24 hours, usually much faster.
How do I place an order?
Ordering is easy and only takes a few minutes.
1) Email us your black and white artwork and ask if it’s a good fit for engraving.
2) We respond within 24 hours, usually much faster.
3) You can then place the order directly through our website, or we can email an invoice for payment.
That’s it! You’re done. Orders are made within 2 business days and ship with a tracking number.
How long have you been in business?
We have been proudly making wax seals in Canada for over 10 years!
What is your refund policy?
Wax Seal Stamps and Peel & Stick wax seals are custom order, hand-made products. Thus, we are not able to accept returns or issue refunds. However, if we make a mistake, we will immediately make it right. Example, you receive the wrong order – we will correct it right away.
Have More Questions?
If you are unsure how to order or have more questions, simply message us. We can answer your questions, create proofs, and even email an invoice for payment.